Our Reviews

Excellent all around service

It was great.

Eric is always a great help!

I have liked your dealership… especially Christen he has sold me two cars… I always recommend him

Everything and everyone was great

I have purchased many vehicles from your competitors over the years. I have to say working with Delora was by far the most effortless process. She listened to exactly I wanted from the buying experience and sold me a beautiful gmc at4. Thx Delora, I I’ll be back!

Friendly

Wait time is long but the service is good.

Car was pick up and delivered. Everyone was very nice. My contact person was very helpful and explained everything to my satisfaction.

Busy place, had an appointment & was out of there in a couple of hours.

100% Great job by Tim!

The dealership was able to get my truck service the first thing in the morning and had me finished before I even knew it. Thanks so much!

Easy to drive in for service. Service people are friendly. Wait room facilities are acceptable and comfortable.

Very professional staff to complete the service to my GMC pickup in a timely manner.

Tim and the team are always excellent and a joy to work with

I had an oil change and tire rotation. I also needed help linking my new phone. Everyone was very helpful and courteous.

Service was quick and easy to set up.We were very pleased with the work and everyone we came into contact throughout the entire process.

I brought my GMC Canyon in for an oil change and tire rotation. The team was good. They communicated with me about the process and completed it in a timely manner.

Very helpful and nice was able to get me in when I pulled up

Friendly staff!

Ended up taking a little longer but still a good experience

Fast reliable service, and Tim is awesome!

Delora was very helpful getting my GMC app downloaded and helping me set up Onstar.

Always great.

NA

All good

Your service department is always thorough, prompt and efficient!

Everything went great. The service person checked all the records on my Buick and showed me exactly what needed servicing. I received all the coupon discounts which I had brought. Very much appreciated the free car wash; it definitely needed to be cleaned.

Kracinda, our service writer, secured a shuttle to McDonalds so we could get lunch. She is a good representative of the brand and Cable-Dahmer Buick.

My service representative was smart, pleasant and very professional.

They always take good care of your vehicle

The experience was very buttoned up. I did not have an appointment and was able to get right in and address the issues with my Yukon. Fast, friendly and very responsive.

Very personable, courteous, and professional staff and service.

John is very accommodating and personable.

Tim Rickel has been my service consultant 2/3 times now over the course of the past 5 years, but my comment applies to all my service interactions. I always appreciate & trust his opinion because I feel it comes from a position of customer first.

TOP NOTCH AS ALWAYS

got what i needed done

I brought my vehicle to the renewal key fob, and before I had the chance to drive out of the shop my vehicle engine light came on so I told one of the service personnel the situation, he then said he checked it out the problem was taken care of, helf way home I notice engine light came back on I live north kansas city I just drove home because I don't want to fight the traffic going back. My point is this problem should it been resolved the first time, now I have to bring my vehicle back and hopefully this time this problem will be resolved.

Smooth transaction. Scott and Rod were great!

I am not happy at all thr girl that came and checked me in stated that I had a check engie lite on and that I would need to pay 201 for them to do a Diagnostic Test. And and if my warrenty above the issues than I have a $200 deductible but my warrenty would cover the fee that I paid than I told her I had myntire sensor that needed looked at because it just never came back after the long days of just cold weather and I only had the one sensor not working, when I pulled in to have buick work on my car to now I have the girl telling me I have 2 sensors out and that is 210 per tire. I am not sure how I went from having 1 put to now two. Than when I leave I now have all my tire sensors out and not working. And am now expected to pay 210 per tire to have them fixed when I just needed one looked at to start with.

great

Great service

Very friendly and timely

Quick fast and easy

Customer service was great and wait time was as expected.

This was my first service since purchasing the car so it was free which is definately a plus, but the service tech was very friendly and I had several questions on how some things work and she went over them all and took the time to explain.

Ease of drop off and pick up. Very professional

They took me early and got it done quickly for me which was great!

Did all that was needed for my vehicle and even washed my car! Pick up service was great and made the whole experience easy.

Quickly identified tire issue was able to replace with tire warranty, couldn’t have been more pleased.

Thanks for the car wash.

Great service as usual

Scheduled on line booking appointment with confirmation, then was called a couple hours later and moved a couple of hours forward. Oil change and tire rotation were timely efficient. Want to Thank -Bob that taught me a couple new tricks on my car, with I Phone-Apple Play for maps and also how to listen to radio on accessory, I really appreciate him!

From the time I entered the dealership, I explained what my issue was with my vehicle. Everything was taken care of for me. I was updated on what was being done, afterwards one of the friendly technicians told me my vehicle was ready and to have a great day. Thank you, Cable Dahmer staff.

In and out perfectly it all went down like a Disney movie and everyone is nice

Very satisfied with the quick completion of the service. Staff was very friendly and helpful.

John G was my sales guy. He was wonderful. I went in looking for a specific vin number. He showed it to me. He gave me the price I was looking for. He was easy to deal with. 5 stars to him.

Service rep Tim was knowledgeable and candid about my issue and worked with me on the most reasonable solution.

Good service all around as usual, at CD, Kracinda is a real gem!! Thank you!!

Quick easy and

Kracinda was great! Took care of everything answered all my questions

The worst ever! As a customer that bought a vehicle there & planned on getting another for my daughter, I don’t see myself having any kind of relationship with you guys ever again. A service advisor told me multiple lies while my car endured wear & tear & in the end my car isn’t fixed & Cable Dahmer does not stand behind their work.

My 2024 GMC 2500 tire pressure is set 60 for the front and 70 for the rear. The dealership did not reset my tire pressure and today my tire pressure sensor alarm for low pressure in the rear. It is also filled with Nitrogen, so I knew it wasn't the temperature outside.

Great customer service

Positive experience throughout.

Service folks are awesome as usual, however once again the techs didn't complete what they said they finished. I had to return my truck to the service dept. as soon as I got on the road I discovered that they didn't reset any of the systems after my filter replacements and oil change.

Great experience. James worked with me to find the perfect vehicle.

An enjoyable and efficient process. Eric @ Cable Dahmer Buick GMC of Kansas City is great and got me back on the road. They top my list for return visits.

Very pleased with my service, didn’t expect my car to be washed but it was, thank you

Great customer service.

No comment.

Fantastic

Good competent advisor and quick service Thank you

Great job! Appreciate the fine service.

could not figure out why my wipers will randomly come on

Service is typically ok. Washer fluid was not topped up with my service. I know it sounds petty, but its more of an inconvenience and frustration that my low washer fluid alert came on 4 days after my service.

It was very enjoyable

Very wonderful service. Everything was clearly explained. Thank you for washing the car. The service mechanic who I dealt with through the whole process was amazing.

The finance manager needs to slow down when doing his part of the transaction. I know he is well versed in his script. He was was asked several times to slow down!!! I even asked was there someone in waiting behind myself and wife he stated no. I went to get coffee so he would take a break.

I was please with the process of buying a new car. Christian was very helpful and delightful.

Tim Rickel is an amazing service representative. He's friendly and helpful, so I always schedule my service needs with him,.

Eric Burris is a great service advisor to work with.

I was in and out in 40 minutes

Great service!

James Graham did a great job assisting us through this purchase.

THe ONLY reason I come back to CD is because of Tim Rickel. He knows me. He takes care of me. Really he takes care of YOU ALL!! We are lucky to have him. Seems a bonus is in order now eh? Jim

The experience was entirely excellent EXCEPT I paid remotely and was not told about the credit card surcharge (I did not see the sign in the office). I complained about this but my complaint has been ignored. Had I been told about the surcharge I’d have paid with my debit card.

I can always count on honest, caring service from Tim Rickel & his staff.

Oil change and three recalls. I had a loaner and everything worked smoothly.

always excellent

I was in and out in about 60 min. The appointment was easy to set up and I appreciate the personalized service provided by Eric

Tim always takes good care of me

I had ordered my truck, and it did take quite a while to get. Once here there were some bumps in the process, but everyone worked together to get them all resolved and got me in my new truck. It did take a while but was worth the wait. Between John Greenquist and Don Davis they got everything flowing to get the purchase done. There were others also but these two were right there all the time.

As always, the service was on time, coffee and TV were available while waiting, and the carwash was an additional surprise. I bring up one confusing issue because, as a business owner, I like to make things clear to my clients, especially the invoicing and charging part. When I receive an invoice for $80 for the services rendered, and the title of the invoice is "Payment Received," I immediately wonder why my credit card on file was charged, when the service was to be free, complimentary, or covered by the contract, this is when the salesman has to explain that my credit card is not charged, but the charge is applied to the contract or to the Service Department. Instead of an invoice with a title of “Payment Received”, I would say “Complimentary Service”, “Your service was free”, or whatever, but again, it’s me, trying to improve my business. Armen Youssefi

Paulo is one of the best sales people i have every had.

We were traveling to the KC area from Illinois. During the trip out check engine light came on. First thing Saturday morning I brought our Buick to the dealership. Kracinda got to helping me right away hooking the car up to do the first look at the problem. He council to me what she would not drive the car and would do her best on a Saturday to get the car in and see if something could be done. Knowing Saturday staffing is not like a normal day, she managed my expectations well and told me she would do her best. She did it and exceeded my expectations with the car being ready for pickup before the close of business on Saturday. Great experience and customer service knowing I was from out of town and looking to have things fixed as soon as possible. She was pleasant and helpful the whole time. Also, Bobby, the driver was great as well, friendly easy to talk with, we had a great discussion on our trips. My thanks and appreciation to the Saturday service team that helped us out of staters out1

Quick and efficient service. Bobby Jenkins has been great to work with. Very friendly and accommodating

I told them what I wanted and couple things but didn't get all they promised. Then I put down 20000 and credit score over 800. I could of went somewhere else got same truck for less. And a lower payment. There's a lot more I. Could write a hole page.

Tim R. Is always very helpful.

Very efficient and honest. Tim Rickles is outstanding at keeping me posted and friendly.

I had a #1 sales lady Delora. She knew what I wanted and had it ready the day I walked in to the dealership. My process was excellent.

Great service in a timely manor. No problems

Tim Rickle Always does an outstanding job of caring for my needs I rely on his knowledge and experience for maintenance.

prompt and timely manner

Bobby was great!!!

All good

Christian made the buying process quick and transparent. Great experience!

This was my first time using this Cable Dahmer location and I found that the service and care I received was as expected from Cable Dahmer! Great communication and service! Thank you so much!

My service helper was very kind and polite and patient

Everyone I dealt with was friendly, helpful and efficient.

Well, this was my first time at your dealership and Bobby is who I worked with on my 2023 Buick division. He was absolutely amazing very nice very kind very informative and just a wonderful person. Thank you so much.

Friendly and fast service

Eric was awesome. I was on my way to take my son to his baseball game when my truck started having issues. Luckily I was in the area of the dealership. Eric had my truck checked in and me in a loaner vehicle in less than 20-minutes. Can’t express my appreciation enough!

Great experience, service advisor was wonderful, communicate throughout the whole process, friendly and very helpful to make sure that everything was taken care of appropriately the first time. Able to get an appointment rather quickly in order to get the truck in in a timely manner. Great experience.

Great staff with great service!

Smooth, but expensive

Great service

the valet was great

Very satisfied

The service on my vehicle was very timely and very appreciated.

I think waiting two. hours for an oil change when you have an appointment is a little too much.

It was wonderful everyone was kind and courteous... And the Delora Coles was wonderful..

Friendly, competent and fast service. The best!

Easy

Eric in the service department was very helpful and professional. Thanks for getting the Encore worked into the shop schedule so fast and dealing with the drive train warranty process.

Easy to schedule appointment and service completed in a reasonable amount of time.

Kept me informed , friendly and caring service, I would definitely recommend other people to get thier service work done here .I'm sure thier new car department of the dealership it top notch also. I'm a retired GM worker and sometimes a little hard to please because excellent work is a MUST and I got excellent service...

Had to reschedule however the phone number on the email to call for rescheduling is not working. Had to cal the service department to get it changed. Once I spoke with the service department it went smoothly

Everything was handled in a professional manner.

Fast friendly, Eric does good job.

very efficient service appointment. Friendly staff.

Very good service. The gentleman who checked was extremely courteous and knowledgeable

Great Experience

This was the best car buying experience I've had. James was eager to find me a vehicle that met my exact needs and preferences, and was attentive without being pushy. He was definitely focused in ensuring I got the exact right car with the exact right deal. Omar also made the (usually) tedious, confusing, and opaque paperwork process a breeze and easily understood.

Delors Coles was so helpful. She answered all our questions and showed us all the ways to use every part of the car.

Got me in and out for a quick oil change in 1 hour

Great.

Very nice lady helped me, on time no complaints

Very friendly and efficient service.

The service advisor and service advisor trainee were great with coordinating the transportation at last minute. Amazing price for an oil change vs competitors like Oakes and Brogden GMC.

Fast quick and easy

They are a bunch of great people

The service that picked up and delivered my car made changes on my settings for various things and did not put them back to my settings. Plus they added their phones to my Bluetooth. Not happy that they were taking significant liberties with my car.

I came for an inspection. Found out my water pump was leaking. That was 201 dollars to diagnose bill came to 1809. I was unable to foot that bill at that time so when I went back to pick up my vehicle it was like I didn’t even exist. He took my card to pay the 200 dollars but that was basically it I stood at his desk he couldn’t even acknowledge me or look up to see me he stayed in his phone made an additional phone call even answered 2 calls while I’m standing there a simple. “I’m sorry I gotta handle this right quick I’ll be with you in just a second “ would’ve been fine but i couldn’t even get that. I regret even going there

Everyone was friendly, courteous, and very knowledgeable.

It was a really good experience we had already purchased a vehicle for my mom with Chris he was really helpful and nice

Everything was great

transaction went smoothly.

Scheduling team was prompt and friendly. Service advisor Tim was honest and courteous.

My service person Tim was patient and explain things well. Work was completed in a timely manner.

Great service

Kracinda was great to work with and provided excellent support and service.

This was my second time getting my oil changed at Cable Damer Buick. Each time I was impressed with the service I received. I received several compliments on how my car looked. It was spic and span clean. Thank you to your service staff.

I bought my 2014 Verano here and the experience from sales to service over the 10 years has been nothing but OUTSTANDING!!! So when I decided to purchase a new vehicle there was no question this is the only place I would even consider. I love my 2025 Encore GX!!! Christian was amazing as was everyone regarding my current buying experience which is a lot for me to say. Tim and Kracinda in service and Christian in sales are the best of the best in my opinion. I wouldn’t go anywhere else!!!!!!

Best experience of my entire life. Quick oil change and rotate. Made my whole weekend better since I had to travel several hours away. Multipoint inspection gave me confidence the vehicle was in good shape.

Awesome consistent service throughout the organization!

I’m upset because my car is only eight months old and a piece of the siding comes off because I take it to the car wash is my responsibility to pay for it instead of being under my warranty which my old car I could take to the car wash and nothing comes out of it but my brand new car stuff is coming out cause I take it through a car wash

Curtious, professional, effcient and friendly service visit.

Everything was taken care of.

friendly professional service from Camille.

Our service manager was awesome. Very helpful and caring.

I am extremely pleased with the service at Cable Dahmer and with my service advisor, Tim Rickel. Tim even offered to have my car returned to my house which I deeply appreciated! This saved me from having to ask a neighbor to drive me to dealership to pick up my car myself.

As always, Cable Dahmer performed work as planned. People there were friendly and helpful and a main reason to return.

Kyle, the salesman was delightful and fun. He made sure we were leaving the lot in our new car

Great no hassle and great family

Very friendly and helpful staff.

All went well Eric did a good job

The service is always excellent, and the oil was changed.

Jacob was salesperson! He was great. He didn’t pressure us.

.

I have dealt with Tom for a lot of years. Always responsive and helpful.

Very professional well kept environment

Cable Dahlmer KC did a good job with our purchase

Tim is knowledgeable, efficient and he knows me by name

Tim is very helpful and friendly

Great service. Had a screw in one of my tires. Called Tim in the service department and my car was in the shop in an hour. I waited a little bit for my car, I was being worked in between appointments. Once the car was finished, I was in and out! Tim does a great job with customer service!! Very friendly! Very attentive! Definitely the gentleman to ask for if you need something accomplished

Very personable and professional. Kracinda and the service technician did an exceptional job. Appreciated the installation video emailed to me.

We loved our salesman, Zak - he was so friendly and helpful. Haggling over a vehicle price with the finance guy and then waiting to get into his office are never an enjoyable part of the car purchase experience, but Zak made it all slightly less painful. We enjoyed getting to know him and look forward to purchasing another car with him again in the future. We were not impressed with the detail department that cleaned the vehicle before we took it home. There was a lot of debris inside the vehicle still (stuff from shoes, dust, plastic wrapping). And they didn't top off the washer fluid - two days after we brought the vehicle home it gave us a warning. Minor issues, really, but that is what that department is for - the details.

Helpful and friendly staff! Surprised at the inspection video that was texted to me, and the thorough inspection report. Waiting at the shop is also not a bad way to answer emails :)

This was my first time coming to this dealership and first time car shopping. Paulo from start to finish was great with everything and made the whole experience easy and not stressful at all. If anyone is in the market looking for a car brand new or used, will definitely tell them about this amazing dealership.

came in for an oil change. Tim Rickles is a great and they washed my car too!

I won’t purchase this valet service for oil changes again. I don’t feel like you are prompt…you have my car the entire day. 9-5. I’m pretty sure you do the walk ins as priority and let my car sit and do at your convenience. I think a half day is reasonable for you to have it and don’t feel like I’m being treated fairly for purchasing the oil change package.

The front staff was good, especially Luke and Bobby. The service department needs to put better procedures in place though. This is the third time I was disappointed with the service department.

Very nice car dealership, Cable Dahmer Buick GMC in Kansas City, MO. Excellent sales and service departments that always deliver great efficiency to the customers.

Very positive- Kyle Marshall was very thorough.

I worked with Camille at the service department. She was great! She was friendly, kind, and I really felt that she cared about me as a customer. She gets an A++++ . The dealership waiting room was immaculate, that made me more comfortable about waiting. My issue is that it took 1.5 hours to do an oil change and tire rotation. Come on, that's ridiculous! My appointment was at 1:00PM and I didn't get out of there until 2:30PM. I prefer to have my vehicle serviced by a dealership because I feel the end product is better than one of those instant oil change places. The cost for an oil change and rotation of my tires was higher than expected. I'll continue to use this dealership for my oil changes and any other service needs, however, I'm hopeful that I can give them 5 stars next time.

Christian did a great job!

The service rep was wonderful. Very friendly and helpful. I forgot to check my tire pressure before I left the dealership. I had my tires rotated and they did not put air in my tires after they rotated them. I have had one tire (since I bought the car) consistently lose air and I have had to fill it up many times. When I went in to have my work done my tire pressure was still on 30. It should have been filled and all the rest of the tires should have had the same amount of pressure. I was very disappointed in whoever rotated my tires. Like I said my service rep was amazing. I just was not pleased with the one who serviced my car.

we had a very good experience with the dealership. The only issue we had was my wife's online credit application. Which was not that big of deal just took longer at the dealership

you provided excellent service on oil change , tire rotation and cabin filter in about 2hours .thanks to your service rep Camille..

Eric Burris was great, very knowledgeable, not pushy, I’ll be back!

Jacob found the right truck for me. On the day of purchase I was in and out quickly.

Made a quick stop to get oil changed. Everyone was extremely nice and informative! Great location. And they even washed my car!

Way too expensive and no special promotions like other dealerships.

The reason for the 3 star rating 1. The sun shield visor holder bracket was broken by someone in the service center 2. The back cushion strap at the driver seat was ripped out and cut. I did not notice all this till I got home in the afternoon. This has never happened after any service at your dealership. For the oil service I would have given a 5 star rating but for the slight damage done in the interior of the car, I would give a 3 star or less. Hope I do not find any other car interior issues.

Very nice employees and really fast yesterday. Service rep was Tim.

Staff was professional !

Very smooth process. Very helpful with my questions.

It was nice.

Scott was super professional had all my questions answered. Sold me a very nice truck.

Easy to schedule and expedient work

The service was fine but my car smelled inside for 2 days (even with windows down ) from personal body odor of someone that was inside my car. Yuck! Also a large bolt was left in my cup holder-I had to call to make sure it wasn’t something important-and then found bolts left out in my trunk (she guessed from tire rotation). Nor a big deal but never happened before.

Kracynda and team were excellent

In and out within a hour. My kind of service

Came in for oil change and tire rotation. Left with dash lights on and told it would cost 513 to fix faulty tpms sensor. Let’s say that it that the sensors failed during rotation. At least tell me before checkout so I don’t leave with dash lights on. Fix it.

Tim is the man

Excellent and timely

Everything was taken care of and everyone was and is always nice and helpful.

Friendly and fast service.

All was well. In and out.

Great communication and went above and beyond to assist in sorting through extended warranty coverage. Service advisor, Tim Rickel was excellent.

was gathering, amassing

Fabulous service!

I had a water pump go out. The dealership helped me to get the vehicle to them and the service was much faster than I expected.

Service was great, Eric di a great job of keeping me informed as to progress on thee work beig done. Was surprised to see service needed at 45,000 miles for transmission fluid change and the cost charged to just vacuum it out without even dropping the pan to change a filter. Your fees have climbed to ridiculous levels. Also had a problem while on a driving trip to CA at 45,000 miles and needed to have the fuel pump module replaced at a cost of $1300 dollars plus another $800 for a rental car while waiting for ours to be repaired. Have never replaced anything to do with a fuel pump at such a low mileage. have always purchased GM cars in the past but feel its time to look at other brands when we replace the next car.

It was a wonderful experience. When we first came through the door, the receptionist greeted us. She directed us to a super salesman, Kyle. He was very knowledgeable, polite, and professional. Every person we met afterwards was the same as Kyle.

Eric helped me from start to finish. Greeted me at my car door and took care of me the whole visit.

Tim was extremely helpful and friendly getting me in promptly for a recall notice on my vehicle and the work was completed in a timely manner

It was a great experience in waiting, but my car is happy

Good

Service Dept did good

Eric took great care of me and my problem as well as getting the car ready for winter. Very professional and courteous. I always call him when my Buick needs care because of the way he works. Thanks Eric.

Everyone was friendly and helpful.

Two hours is a long time for the work done

Quick service and great customer service.

my problem was not solved. The vehicle is still doing the same thing.

I was not actually looking to purchase a vehicle. As I went to the dealership just to look around, I only seen one car and they already had it sitting right there just for ME 😆. I didn't look at any other car. I love my baby. I haven't named her yet, but I think she's going to just be White Angel 👼🤝.

Friendly, professional, courteous and Knowledgeable

I was kept informed of all that was going on with my car's windshield and also had a loaner car for a couple of days that was very helpful.

Scheduling, intake and shuttle home were great. I did not receive updates about the car during the day, called myself at 4, and was told all ok except a tire sensor…but that the shop was closing early that day. Ended up picking the car up early the next day. Of note, the car has less than 15000 miles on it. Was told the sensor just went bad from driving it. Without fixing it, it has functioned normally. The technician was polite. I just expected a little more interest and updates to help plan the day. I will also mention that since the visit we have had the following issues come up: malfunctioning engine light, need to reset the infotainment panel a couple times, and bizarrely acting cruise control. May or may not be related but again has hardly any miles on it and weren’t having problems previously.

All was good my salesman was not pushy but all so knowledgeable of product and warranty

It was fast.

Great service

It’s was best

1st class

The service was done in the time promised, and Tim and the staff are always wonderful to deal with.

Friendly and professional staff and they had me in and out quicker than expected .

Jhoda, the sales manager, was professional and responsive in his communications. The sales rep I worked with could’ve done a better job in closing things out. I was to get side steps and tint installed after taking possession of the vehicle and I had to follow up with him multiple times to get this done. I also really didn’t like how I was forced to buy warranty coverage I didn’t want or need.

Quick oil change

Good job

Got my car back and it was missing green cap from tire pressure. Also one of the tire alerts in the car has dashes instead of a number of the amount of air pressure. When I called I was told it was probably a sensor went bad, but it was fine until I took it in there and they did the tire rotation. Not very happy

Had my four wheel drive system and power tran serviced per Cable Dahmer recommendation. Service was completed in one day and able to use a loaner vehicle to get to work.

Very simple and easy

The gentleman that assisted me was excellent!! He was very helpful and just a friendly, polite, and pleasant person. I hope he will be the one to assist us the next time we come in for service. His name is Eric, but I don't remember his last name.

My advisor (Luke) was quick, communicated effectively, and finally was able to resolve my issue! Luke even got the car delivered back to me same day. I will be back

Although the service I received was great service by all involved, the cost of service has gotted beyond reasonable. Tire rotation and oil change $156 is the most I have ever spend for this type of service. Adding credit card fees, shop supplies on top of actual labor and parts starts to put this out of reach. I will shop this service from now on.

Cable Dahmer worked with me to secure and purchase the vehicle we wanted. The salesmen were very professional, followed my wishes, and easy to work with the entire process.

I scheduled an oil change appointment and a tire repair or check. I had a scheduled waiting appointment. It took over 2 hours for them to change my oil and patch a tire. This is unacceptable.

Dealership staff were good to work with. Disappointed that GM’s parts division using Specmo and requiring 3 months to get the part needed was very disappointing.

I was there 2 hours initially thought my car was being serviced to find out it did not. I paid then I left to see both my warning lights was on I thought they just had to be reset so I pulled over at a gas station googled how to reset my dash board and that worked with the oil light but not my tires I didn’t think nothing of it until I got home and I tried to reset it again and couldn’t do it I exam my tires and realized they actually did not do it….i called back up there im telling them what I know and he replied if you THINK it wasnt you can bring it back up here so we can look at it. Then after I got off the phone I looked at the review they sent to my text messages it didn’t even match my car. I looked at the paper work I was given that didn’t even relate to my car. I look on my window the old sticker was still on there. I wasted 2 hours sitting at cable Dahmer just for them to return my vehicle back the same way I brought it and I had paid for services I didn’t receive I had to drive all the way back there from Grandview just for me to have to wait some additional time for them to do the services I had already paid for that wasn’t done the first time. I feel humiliated am very frustrated as I put too much trust into that dealership

Bobbie is the best

Eric was a joy to have, he made sure I was taken care of and updated throughout the entire process.

Tim is excellent.

Everything was perfect... Luke took great care of me! I love my Buick Envision Avenir!!

Timely

Always friendly and quick

Nice and friendly

60000 mile service, oil change and tire rotation. Comfortable waiting area. Great service advisor. Thank you all

Courteous and professional service. Problem identified and fixed in timely manner.

Good

It was great!

Still having the same problem. The "check engine" light still coming on.

Had a 8am don't finish until 10:30 for oil service. 2 1/2

Camille is great. The last two times I have been in, my washer fluid has not been topped off. If your techs can't to the small things then what are they doing on the big things.

Oil change was completed in timely manner. Tim is great to work with every time.

Na

Gibson helped us and made the process very easy. We learned things about the car together. He was great with my kids as well

Repaired our car in reasonable time, they dropped me at home, and delivered the car back to me.

The pickup and delivery service is wonderful. The service members make me feel valued. Shop is very clean. Waiting area impressive. Prayer box is cool.

Cable Dahmer of KC has an amazing service team. It does not matter how frequently you need to use any services that they offer; they always treat you like a friend and communicate, so you know exactly what you can expect. No hidden surprises

I have no idea if the requested services were performed correctly, but the complete disinterest that was indicated by the provided service report and video do not indicate much dedication.

It was fast and I appreciate it so much

3 miles after I left the check engine light came back on. The problem has not gone away. Its like noone even drove it around the block to confirm the problem was fixed. I paid over $1100 for absolutely no fix at all!! I now need to put it into another shop who will hopefully acctually fix my car. I am EXTREMELY dissatisfied!!!

Camille is always the best and this time was no different. Big thanks to Camille for getting everything completed and communicating throughout the process so I was informed.

Truly great service, staff and experience :)

Great service dept at Cable Dahmer Buick GMC in Kansas City, MO. Fast and reliable service.

Crisandra was super helpful, professional, and polite.

I took a key to get program and the remote start or panic button don’t work was told I brought the wrong fob you would think they would had noticed before programming the key which was wasted of money requested a refund still waiting to hear back

It was flawless and very easy!

Oil change and a tire inspection.

I went for a standard oil change/check point service. I received an inspection email at 1:20pm. There was a O2 sensor needing to be replaced. At 4:50p I got a call stating it needed to be replaced and they’d get the part Tuesday. Tuesday at 5p I get a call that the part wasn’t correct. Now we move on to Wednesday getting the vehicle fixed and returned to me. I appreciate them finding the nail in the tire, servicing the car and finding the O2 error. Eric was very nice about everything. I don’t understand why it took so long to fix this minor sensor.

I was able to schedule an appointment quickly and easily, and once I arrived, the service was completed in a timely but thorough manner. Communication throughout the process was excellent. I especially appreciated the inspection video—it was so helpful to hear the technician explain my vehicle’s condition while showing the undercarriage and pointing out details. Eric was fantastic—friendly, professional, and attentive. He kept me updated, addressed all of my concerns, and answered every question I had. Overall, a great experience!

n/a

Camille provided excellent customer service. She was prompt in providing assistance. Very polite and friendly

They were very punctual and consistent

i got charged for four TPMS and today i got a message saying the right front was out. now time for another vacation day to spend at the dealership.

Excellent communication and service

I appreciated that Kracinda and her team were able to locate parts for an unplanned repair item while I was in for maintenance and complete the work same day versus having to hold my vehicle overnight.

Keep me going.

Fantastic and timely service as always!

Kracinda Mitchell was my service advisor. She was absolutely great at keeping me informed and in dealing with my extended warranty company. She went over and above what I expected.

Very good service

Had some confusion on timing for my appt. (my fault) Service Advisor Kracinda Mitchell got me right in anyway and finished in great time. Very much appreciated

Jacob was awesome! He had infinite patience and explained all the features of the vehicles were looking at. He made sure that we took a test drive and called the next morning to see if we had any issues or questions.

Tucker was very professional and patient with us. I also appreciated working with the Finance manager because I was not hounded about add-ons over and over again.

Luke was amazing to work with. He was very informative and answered every question I had. Very courteous and professional.

Best experience I’ve ever had at your dealership. Eric introduced himself and looked me in the eye while shaking my hand. The service was outstanding!

completely satisfied. Pick up and delivery service makes service so much easier.

Eric did great. He works to help coordinate getting car towed into them and got right on it once the vehicle arrived. He communicated well throughout the process.

All the service was successfully done and everything well explained. Appreciated the car wash very much also.

Luke was truly amazing to work with. He was courteous, honest and made sure to keep me updated.

Fast easy

It went well

Everyone was polite, the work was done in a timely manner. The customer lounge was clean.

They were able to get me in and out in about an hour.

Alway have had a good expedience.

I was finished quickly, and I got great service

This was my 1st new purchase of my 58 years. I was very picky and knew what I wanted to buy. I had been to several dealers and so many acted like I was a pain because of me being picky and most were very pushy and acted like a bunch of buzzards waiting to pounce. I searched online for Cable Dahmer and was contacted by Edcinda Heard. She was as nice and down home as anyone could ask for. She was patient and worked with me on what I wanted and a price agreement. She sold me ,so we drove from southwest Missouri to check it out. Super nice people and staff. Never been to a dealer like that before. GM should take notes from Cable Dahmer. The next great person we met was Tucker Batten. Super nice young man that wasn't a bit like a salesman but more like a friend helping a customer to feel at home. We hit it off and he made us feel like family. Both Tucker and Edcinda should be recognized for thier hospitality and willingness to work with customers. Randall Jones

It was good. Tim is great to deal with and is professional yet friendly.

Easy to schedule, work completed in a timely manner.

I payed for four TPMS, and I already had to take it back to have the right front fixed, now I have to take it back because now the front left, and back left are now out, I wander if they even replaced them in the first place.

Representative was kind and courteous. My vehicle runs great after service.

Very easy to schedule service and arrival for pickup was on Tim and delivery was on time

Very pleasant with no problems.

Great Customer Service—Very Quick Turnaround

Your employee was professional and courteous, which I appreciate. He reviewed what was being done and someone washed AND VACCUMED my car!!! I hope you always vacuum my car, WOOHOO!!! Overall, all was well! You may publish this as long as you use the INITIAL "K" ONLY, for my first name, instead of spelling out my first name.

I really appreciated the video walk through inspection and the ease of servicing my vehicle. I had tried two other dealerships before I was finally able to connect to a service center and I am very happy with the service I received.

New recorded walk through of car inspection/diagnosis is great. Only reason I continue to use your service center is Eric Burris. He completely understands customer service and how to secure a returning customer. If he worked on the Ram side of your business we would still be bring our Ram 2500 to your service center

We came in for an oil change. Everyone was super great, as usual. We knew we would have a wait since it was Saturday service appointment. We noticed our car sitting in the lot so we asked if it was done and it was. So we got the car and headed out, as we turned into the highway we noticed the check engine light was on. I called the phone number as my husband navigated city traffic to get us back to the service department. The girl who took our call was less than decent. But we made our way back to service where they did some diagnostics to find out it tripped some emissions item. We made an appt for the following week. Service manager was just as great as the guy at the intake. Thank you for lessening the stress.

Fixed the problem. Addressed recalls. No charge. Great service from Eric.

Had a great experience!

Quick and efficient

Just stopped in and Bobby and Camille was able to get me in and out, very painless. Great service as always!

Staff was friendly and helpful!

Very quick. Good service.

Polite and knowledgeable

I am very appreciative of the service teams' dedication to providing quality service to my vehicle. They are awesome and do great work.

The work was performed quickly and the issue was resolved.

I was happy that the dealership gave me what I was promised.

I brought my truck in for service because the upper tailgate dropped on its own unexpectedly while I was pulling a car trailer and the tailgate was damaged from the tongue jack of the trailer. The dealership found a corroded upper tailgate switch on the tailgate and replaced the switch. I asked my advisor Eric what about the damage that it did he took photos and said he’d get back to me within a day or two it’s been now almost 2 weeks and I haven’t heard anything. So, although I’m happy with the work they’ve done I’m not very happy that no one contacting me back to let me know whether GM is going to take care of the damage that was caused on my truck that still under bumper-to-bumper warranty so somebody needs to call me ASAP.

We have two Buicks..2017 Envision and 2016 LaCrosse..both running great..you are doing the 60,000 mile service on both. As always an excellent experience. Tim Rickel is our service rep..for years..appreciate so much his excellent care of our cars..and the same for all your service staff we have worked with!!!... You do everything on our Buicks.

Tim Rickle is the best!

I have nothing but positive things to say about our most recent experience with Tim Rickel and the service team at Cable Dahmer. Good interactions with everyone from scheduling to the pick up and return service. I really liked the video from the mechanic detailing the service that was performed on the vehicle as well.

Everything went great!

Great people to deal with. Very helpful showing us the new features and how they worked

The tire technician only put one lug nut back in my tire after my rotation so my tire almost fell off when I left.

Best service department in Kansas City

The car that we were going to look at was sold the day before and we through a change at them and ended up being there 2 hours early they made accommodations to help show us another car that wowed us. They were great!

Christian and Jhoda were amazing! It was a very welcoming experience where they took my input and listened to my needs. I’ve never had a more consultative, seamless experience in any of my other purchases! Would highly recommend this team !

Customer service was on point, the waiting area was inviting and provided things to help time go by which was helpful. I was there no more than about an hour and 15 min. Had my coffee and coloring page and was satisfied. My car was returned washed and ready to go.

Everyone was friendly, informative and genuinely interested in making our experience pleasant...

I had several things serviced on my car. I was very pleased with the service and the extra perk of cleaning my car.👍🏾🙌🏾

Eric is very helpful and always greet me with a smile by name.

great service

Loved the communication and offer to deliver our car and take me to the airport!

It was only an oil change/tire rotation that was completed in a short amount of time, including a car wash. Camille in customer service was excellent in taking making sure all credits were applied to my bill.

It was very pleasant and everyone there was very friendly.

Excellent service

Every element was exceptional. Ease of scheduling, reminders from the dealer, home pick-up of vehicle. I particularly appreciated being sent a video from the service technician showing their inspection of the major systems of my car and estimating current brake and tire wear. Really top marks in all areas.

Great!

It ended up taking 2 hours for the oil change, but I understand that places get busy. The main issue is that when I got back in my truck it smelled like someone had just smoked an entire pack of cigarettes in there. I drove for the rest of the day with the windows down, and it still didn’t get the smell out so I had to go and buy stuff for it

This location is always pleasant.